Background

Ticket Purchasing FAQ

Q - If I want to buy a ticket at the office or over the phone why am I encouraged to do that before the match?
A – The ticket office is extremely busy on a match day, so the quickest way to obtain a ticket is either online or through the ticket office prior to a match day.

Q - If I order a ticket over the phone are there any other costs?
A – Should you wish to buy an e-ticket over the phone there are no additional costs, however if you would prefer a physical printed ticket there is an additional charge of 50p. If postage is required there is an additional £1.50 cost.

Q - If I come to the office to buy a ticket can I use cash?
A - We would prefer to take payment by debit/credit card using the contactless feature or chip and pin, but if you have no other way of paying for the ticket we will accept cash.

During the last six months we have all had to get used to contactless payments as shops and other outlets have had to avoid cash payments because of the Covid19 crisis.

Our new ticketing system allows us to now take contactless payments at the turnstiles and there a number of reasons we have to go down that road.

- To avoid cash and reduce contact to minimise the spread of Covid19.
- To keep our staff and supporters as safe as possible.
- To reduce the amount of cash on match days as a security measure and to safeguard club staff.
- To increase the flow of supporters through the turnstile and reduce the waiting time to enter the stadium. 

Q - What should I do if I don’t have a contactless debit/credit card?
A - You should contact your card provider and request a new contactless debit/credit card. On average the process takes about three weeks.

Q - What if I have never had a debit/credit card?
A - You should contact your bank and ask them to take you through the process to order a debit/credit card.

Q- I have a debit/credit card but it’s not contactless so can I just pay using my chip and pin?
A - The ticketing system only accepts contactless payment and not payment using chip and pin.

Q - At the end of the day if I cannot get a contactless debit/credit card how do I buy a ticket?
A - You can buy a ticket online through our website, details can be found here

Q - Once in the ground, do I have to go straight to my terrace/seat?
A - Once you are in the ground you can go to the club shop, get a bite to eat or go to the bar for a drink just as you always have been able to do.

Q - When the match starts, can I leave where I am stood or sat?
A - Once the match is underway you can leave your spot at any time and return when you are ready, but you do have to stay within the stadium. Unfortunately you will not be able to move into another stand to watch the game.

Q - If I have bought a standing ticket and decide once I am in the ground that I want to sit down can I upgrade my ticket?
A - You can upgrade a standing ticket to a seated ticket the day before the match but not once you are in the ground.

Q - Can I change my ticket to a different terrace?
A - You can change your ticket to stand in a different terrace up until the day before the match. This can be done by visiting or calling the club office.

Q – How do I change the seat I want to sit in?
A - You can change the seat you sit in, but you must do so at least one day before the match, by calling or visiting the club office.

Q- If I decide to change my match ticket is there a charge?
A - There is a small admin fee of £2 to change your match day ticket and if you change your ticket from a standing to a seated ticket there is the extra cost of the seated ticket.

Q - Once I have bought a ticket, but then find I cannot get to the match can I get a refund?
A - Refunds are issued on unwanted tickets provided they are returned to the club at least 24 hours in advance of the advertised kick-off time of such game, during opening hours.

If you have any other questions please email tickets@harrogatetownafc.com