While we do not know when supporters will be able to return to the EnviroVent Stadium, we would like to release the following statement to ensure that, when supporters can return, the transition is as smooth as possible.
Promotion to Skybet League Two has brought with it a huge amount of new rules and regulations we must meet and one of the complexities is how supporters have to be accounted for once they are in the stadium.
In the National League, fans could migrate between terraces and the football tradition was to stand behind the goal your team was attacking and then at half time switch to the other end.
Under the EFL rules you have to purchase a ticket for the terrace or seated stand you wish to watch the match from and that is where you have to watch the whole match from.
The club has the responsibility to ensure the rule is implemented and we have to evidence how that is done.
So when you enter a terrace or stand your ticket will be scanned and when you leave that terrace or stand to go buy something from the club shop, get a bite to eat or go to the bar for a drink when you return to watch the match your ticket will be scanned back in.
We are making every effort to ensure the new system does not interfere with your match day enjoyment.
We have prepared a list of Frequently Asked Questions (FAQ) which you can read through and after doing so if you have any other questions please email them to firstname.lastname@example.org
Q - Once in the ground, do I have to go straight to my terrace/seat?
A - Once you are in the ground you can go to the club shop, get a bite to eat or go to the bar for a drink just as you always have been able to do.
Q - When the match starts, can I leave where I am stood or sat?
A - Once the match is underway you can leave your spot at any time and return when you are ready, but you do have to stay within the stadium. Unfortunately you will not be able to move into another stand to watch the game.
Q - If I have bought a standing ticket and decide once I am in the ground that I want to sit down can I upgrade my ticket?
A - You can upgrade a standing ticket to a seated ticket the day before the match but not once you are in the ground.
Q - Can I change my ticket to a different terrace?
A - You can change your ticket to stand in a different terrace up until the day before the match. This can be done by visiting or calling the club office.
Q – How do I change the seat I want to sit in?
A - You can change the seat you sit in, but you must do so at least one day before the match, by calling or visiting the club office.
Q- If I decide to change my match ticket is there a charge?
A - There is a small admin fee of £2 to change your match day ticket and if you change your ticket from a standing to a seated ticket there is the extra cost of the seated ticket.
Q - Once I have bought a ticket, but then find I cannot get to the match can I get a refund?
A - Refunds are issued on unwanted tickets provided they are returned to the club at least 24 hours in advance of the advertised kick-off time of such game, during opening hours.
All the information above does not account for any restrictions imposed on designated stadiums by the DCMS due to the Covid19 crisis.
Thank you for your support.