On Friday we announced that, due to North Yorkshire County Council Safety Advisory Group identifying a number of issues with The EnviroVent Stadium, our pre-season fixture against Sunderland would be played behind closed doors.This was extremely disappointing news to receive on the eve of a fixture we were looking forward to once again welcoming both our own supporters and Sunderland supporters to, and we would like to reiterate our sincere apologies to those supporters who had planned to attend but could not, through no fault of their own.
Anyone who had purchased a stream for this fixture has been refunded, while we are in the process of issuing refunds for all tickets purchased.
Since our fixture against Sunderland, members of staff have met to work through these issues and do all in our power to ensure supporters can attend Sunday's final pre-season fixture against Doncaster Rovers at The EnviroVent Stadium.
We are in constant communication with North Yorkshire County Council Safety Advisory Group and are working hard behind the scenes to rectify the issues raised.
We will confirm that supporters can attend as soon as North Yorkshire County Council Safety Advisory Group are satisfied we have addressed the points raised.
This will be communicated to our supporters via our club website, social media and email. Any supporters not currently receiving email communication from the club should contact firstname.lastname@example.org if they wish to receive this.
Clearly this is a testing period for the club and we appreciate your continued support as we work through the issues raised.
Speaking to the Harrogate Advertiser, Manager Simon Weaver added: "What happened on Saturday was a huge blow for both clubs, but more importantly for the supporters. It caused a huge sense of disappointment and, of course, we are really sorry,"
"We are trying to get to the bottom of what needs doing and are working really hard behind the scenes to make it happen in time for Sunday's pre-season game with Doncaster.
“We are talking about little tweaks here and there. There's nothing major or anything that we've fallen massively short on. There's nothing that cannot be sorted in the next two weeks, we just didn't have enough time from receiving the guidance on Friday to get sorted in time for Sunderland.
We could have saved ourselves the embarrassment, but we will learn from this,”
“Important lessons will be learned. We were so excited by the prospect of getting fans back in their numbers. The fans and the players have been deprived for so long.
“We wanted the supporters in, but in future we will make sure that the communication with our own safety officer and the SAG is better.
“We only had the best of intentions and, as I've said, we are, as a club, extremely sorry about the situation. I hope that we can make it up to the supporters by putting on some good performances for them to enjoy in the weeks to come.”